This policy forms part of our Terms & Conditions and applies to every order placed through goodonya.world.

Shipping options:
We currently ship within Australia only.

All delivery times are estimates given in good faith, not guarantees.

International orders:
We don't currently offer international shipping.

Jerky orders:
Our jerky is a perishable product. If you're not home when it's delivered, the carrier will typically take it to your nearest post office or depot for collection. Please collect within 2 business days — we can't be responsible for spoilage or quality issues on parcels collected after this window.

If you select a safe-drop / leave-unattended delivery option, the parcel is left at your own risk once marked as delivered. We can't replace or refund jerky that's gone missing, been stolen, or sat out in the heat after a safe drop.

Merch orders:
Merch orders (like the Good On Ya cap) aren't perishable, so the collection window above doesn't apply — normal courier collection timeframes apply if you're not home.

Delays and lost or stolen items:
We're not responsible for delays caused by Australia Post’s network, or for items lost, stolen, or damaged after they've been scanned as delivered to your address. If this happens, you'll need to lodge a claim directly with Australia Post using your tracking number.

Questions about returns?

See our Refund & Returns Policy page.