Refunds & Returns

We want you to be happy with your jerky. Because it's a perishable food product, we can't accept opened or partially consumed items back for hygiene and food safety reasons, and we don't resell any returned stock.

If your order arrives faulty, damaged, or not as described, email hello@goodonya.world with your order number and a photo of the issue and we'll sort a replacement or refund.

Wrong order or a mistake on our end: full refund or replacement, your choice, and we'll cover the return shipping.

Damaged in transit: check your parcel as soon as it arrives. If it's damaged, photograph the packaging before opening and contact us straight away.

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault, you're entitled to a refund, replacement, or repair regardless of this policy.